Job Description

Wheelchair Supervisor Wanted

Smooth rides start with strong guides. PrimeFlight is looking for a Wheelchair Supervisor to oversee the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position.

PrimeFlight offers benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more. We are committed to being a leading provider of commercial services within the aviation industry. Our teams focus on maintaining a positive working environment and treating all team members with respect. With more than 200 locations across the world, we offer opportunities for career progression.

Responsibilities include supervising the daily operations and activities of the wheelchair service team, ensuring efficient scheduling of wheelchair attendants across various airport terminals, monitoring safety protocols and guidelines in wheelchair handling and passenger assistance, training and mentoring wheelchair attendants on best practices and customer service excellence, managing and resolving any operational challenges or passenger complaints related to wheelchair services, conducting regular performance reviews and providing constructive feedback to team members, collaborating with airport authorities and airline staff to coordinate seamless service delivery, overseeing the maintenance, availability, and proper functioning of wheelchairs and mobility aids, managing and supervising compliance of ADA regulations and airport/customer policies, developing strategies to improve service efficiency, response time, and passenger experience, preparing and analyzing reports on wheelchair service operations, including usage statistics and attendant productivity, fostering a positive work environment, promoting teamwork and professional development, coordinating emergency response procedures involving wheelchair passengers when necessary, working closely with HR for recruitment, training, and management of wheelchair service personnel, effectively supervising staffing and resources for the wheelchair service department, exemplifying PrimeFlight customer service and safety standards, and performing any additional duties as assigned by management.

Qualifications include being 18 years of age or older, legally authorized to work in the country of employment, effective communication in English, proven ability to supervise teams effectively and handle challenging situations, minimum of 1 year of experience in a supervisory role within customer service or airport operations, ability to access and interpret information in print and electronically, effectively communicate with colleagues and clients, both in-person and through electronic means, passing a background check and drug screen, eligibility to acquire needed credentials and clearances, and flexibility to work various shifts including nights, weekends, and holidays.

Physical activity/working conditions may include ability to lift up to 70 pounds, prolonged standing and walking in an indoor/outdoor environment as applicable, need to reach with arms and grasp with hands, need to push, pull, crawl and crouch at times in confined tight spaces, need to bend, stretch, squat, kneel, exposure to moderate and at times high noise levels, ability to hear and respond to the spoken voice and to audible alarms, tasks involving repetitive motions of the arms, wrists, hands and/or fingers, and specific vision abilities required for this job.

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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